Questions常見問題Common questions
找不到答案？直接 WhatsApp 我們，或電郵查詢。
Can't find what you're looking for? Message us on WhatsApp or send us an email.
現在可以買嗎？Can I buy now?
可以。AllDeer 香港現已接受訂購。到訂購頁揀好產品，可即時用信用卡付款，或透過 WhatsApp 下單。
Yes. AllDeer Hong Kong is now taking orders. Choose your products on the order page, then pay by card straight away or send your order on WhatsApp.
價錢用甚麼貨幣計算？What currency are the prices in?
所有價錢以紐元（NZD）定價為準，網站同時顯示港幣等參考金額。網上信用卡付款可選擇以港幣或紐元付款，實際金額在付款頁清楚列明。
All prices are set in NZD, with HKD and other currencies shown as a guide. When paying by card online you can pay in HKD or NZD, and the exact amount is shown on the payment page.
可以怎樣付款？How can I pay?
網上可用信用卡即時付款（已含運費）。WhatsApp 下單的話，我們確認運費及總額後，你可用 FPS 轉數快或信用卡付款。
Online, pay by card straight away (shipping included). For WhatsApp orders, we confirm shipping and the total first, then you pay by FPS or card.
貨品怎樣寄到香港？How does it get to Hong Kong?
由新西蘭直接寄到你的香港地址，附追蹤編號。
It's posted straight from New Zealand to your Hong Kong address, with tracking.
每天怎樣吃？How do I take it?
每瓶 60 粒，大約 30 天份量。請按包裝標籤上的建議份量服用，不要吃多過建議份量。
Each bottle has 60 capsules, about 30 days' worth. Follow the directions on the label and don't take more than it says.
甚麼人不適合吃？Who shouldn't take it?
懷孕或餵哺母乳、正在服藥、有長期病患、對任何成分敏感，或未滿 18 歲，請先問過醫生或註冊中醫師。產品含動物來源原料，素食者不宜。
If you're pregnant or breastfeeding, on medication, living with a health condition, allergic to any of the ingredients, or under 18, please check with a doctor or registered Chinese medicine practitioner first. The products contain animal-derived ingredients, so they aren't suitable for vegetarians.
這是藥物嗎？Is this a medicine?
不是。AllDeer 是日常營養補充品，不是用來診斷、治療、治癒或預防任何疾病，也不能代替均衡飲食和醫生的意見。
No. AllDeer products are everyday nutritional supplements. They aren't meant to diagnose, treat, cure or prevent any disease, and they don't replace a balanced diet or your doctor's advice.
可以退貨或退款嗎？Can I return something or get a refund?
改變主意的話不可以。營養補充品屬食用產品，基於衞生理由，訂單一經付款，我們不設改變主意的退貨或退款。如貨品送達時損壞、寄錯、缺件或有品質問題，或在運送途中遺失，請連同訂單編號及相片聯絡我們，核實後我們會免費補寄，或在法律規定的情況下退款。詳情見退換政策。
Not for change of mind. Our supplements are ingestible, so for hygiene reasons we don't accept change-of-mind returns or refunds once an order is paid. If something arrives damaged, wrong, short or with a quality problem, or gets lost in transit, contact us with your order reference and photos, and once it's confirmed we'll send a free replacement, or refund you where the law requires. See our Refunds & Returns Policy.