最後更新：2026 年 9 月 27 日
本政策（亦即我們的《收集個人資料聲明》）說明 AllDeer 香港如何收集、使用、儲存及保護你的個人資料。我們按照新西蘭《2020 年私隱法》（Privacy Act 2020）及香港《個人資料（私隱）條例》（第 486 章）處理你的資料。
1. 我們是誰
AllDeer 香港（alldeerhk.com）由 AllDeer HK 在新西蘭經營，為 AllDeer（新西蘭）的授權經銷商及推廣代理。負責私隱事宜的聯絡人可透過以下方式聯絡：電郵 [email protected] 或 WhatsApp +64 27 285 0150。
2. 我們收集甚麼資料
- 夥伴登記：姓名、電話、電郵、地區、想推廣的產品、推廣方式、社交帳號、留言、偏好聯絡方式及語言（包括過往網站的首批名額登記）。
- 訂單：姓名、電話、電郵、香港送貨地址、訂購產品及數量、訂單編號。
- 付款：信用卡付款由 Stripe 處理，我們只會收到付款確認及有限資料（例如卡類別及卡號最後四位），不會收到完整卡號。以 FPS 付款時，我們會看到付款人姓名及帳戶資料。
- 通訊：你透過 WhatsApp 或電郵發給我們的訊息。
- 技術資料：瀏覽網站時，我們的網站寄存商 Cloudflare 及字型供應商 Google Fonts 會按一般運作收到你的 IP 地址及瀏覽器資料。你選擇的語言會儲存在你自己的瀏覽器內。本網站不使用廣告或分析追蹤工具。
提供資料屬自願性質。但如沒有姓名、聯絡方式及送貨地址，我們便無法處理你的訂單或聯絡你。
3. 我們如何使用你的資料
- 處理及寄送訂單、收款及發出確認；
- 就你的夥伴登記（或過往的首批登記）聯絡你；
- 回覆查詢、處理補寄及售後服務；
- 估算需求及安排存貨；
- 保存會計及稅務紀錄，以及防止欺詐；
- 遵守法律要求。
直接促銷：夥伴登記之資料只會用於就夥伴計劃聯絡你。我們只會在取得你明確同意（例如另行選擇加入）後，才以 WhatsApp 或電郵向你發送新產品、優惠等推廣訊息。你可隨時回覆「STOP」或電郵我們取消，毋須付費。我們絕不會出售你的個人資料，亦不會把資料提供給他人作直接促銷用途。
4. 我們與誰分享資料
我們只會在需要時，把必要的資料交給以下人士：
- AllDeer（新西蘭）及其出貨團隊：安排包裝及寄送；
- 郵政及速遞公司（新西蘭及香港）：姓名、地址及電話，用於送貨；
- 付款服務商：Stripe 及銀行；
- 服務供應商：Cloudflare（網站寄存及資料庫）、WhatsApp（Meta）及我們的電郵服務商；
- 專業顧問（例如會計師），或法律要求時的政府或執法機關。
5. 資料轉移到香港以外地方
我們在新西蘭營運，因此你的資料會被轉移到新西蘭處理。我們的服務供應商（例如 Cloudflare、Stripe、Meta）可能在其他國家（包括美國）儲存或處理資料。我們只會選用有合理保障措施的服務商，並會採取合理步驟確保你的資料受到與本政策相若的保護。
6. 保安
網站全程使用 HTTPS 加密。訂單及登記資料儲存在受密碼保護的後台，只有處理訂單的人員可以查閱。如發生法例規定的重大個人資料外洩事故，我們將在切實可行範圍內盡快通知受影響人士及相關私隱監管機構。
7. 保存期限
- 訂單及付款紀錄：保存 7 年，以符合新西蘭稅務紀錄要求。
- 登記資料（未有落單）：最後一次聯絡後 24 個月內刪除，或在你要求時提早刪除。
8. 你的權利
你有權要求查閱及更正我們持有關於你的個人資料，亦可要求我們刪除不再需要的資料或停止向你發送推廣訊息（查閱資料或需收取合理行政工本費用，更正資料及取消推廣則完全免費）。請電郵或 WhatsApp 我們提出要求。我們會在法例規定的時限內回覆（新西蘭：20 個工作天；香港：40 個日曆天）。我們可能需要先核實你的身份。
如你對我們處理資料的方式不滿，請先聯絡我們。你亦可向新西蘭私隱專員公署（privacy.org.nz）或香港個人資料私隱專員公署（pcpd.org.hk）投訴。
9. 政策更新
我們可能不時更新本政策，最新版本會刊登在此頁。本政策備有中文及英文版本；如兩者有任何不一致，以英文版本為準。
Last updated: 27 September 2026
This policy (which is also our Personal Information Collection Statement) explains how AllDeer Hong Kong collects, uses, stores and protects your personal information. We handle it in line with New Zealand's Privacy Act 2020 and Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
1. Who we are
AllDeer Hong Kong (alldeerhk.com) is run by AllDeer HK in New Zealand as an authorised reseller and promotional agent of AllDeer (New Zealand). You can reach the person responsible for privacy by email at [email protected] or on WhatsApp at +64 27 285 0150.
2. What we collect
- Partner sign-up: name, phone, email, district, products you'd like to promote, how you'll promote them, your social handle, your message, preferred contact method and language (this also covers earlier first-batch registrations).
- Orders: name, phone, email, Hong Kong delivery address, products and quantities, and order reference.
- Payment: card payments are processed by Stripe. We receive a payment confirmation and limited details (such as card type and last four digits), never your full card number. For FPS payments, we see the payer's name and account details.
- Messages: anything you send us by WhatsApp or email.
- Technical information: when you visit the site, our host Cloudflare and our font provider Google Fonts receive your IP address and browser details as a normal part of serving the page. Your language choice is saved in your own browser. We don't use advertising or analytics trackers.
Giving us information is voluntary, but without your name, contact details and delivery address we can't process your order or contact you.
3. How we use it
- to process and deliver your order, take payment and send confirmations;
- to contact you about your partner sign-up (or an earlier first-batch registration);
- to answer questions and handle replacements and after-sales care;
- to estimate demand and plan stock;
- to keep accounting and tax records and prevent fraud;
- to meet legal requirements.
Direct marketing: Details you give when signing up as a partner are only used to contact you about the partner programme. We will only send you promotional messages (new products, seasonal offers) by WhatsApp or email if you have given explicit consent (such as opting in). You can opt out at any time, free of charge, by replying "STOP" or emailing us. We never sell your personal information or give it to others for their marketing.
4. Who we share it with
We only share what's needed, when it's needed, with:
- AllDeer (New Zealand) and its dispatch team, to pack and send your order;
- postal and courier companies (in New Zealand and Hong Kong): name, address and phone, for delivery;
- payment providers: Stripe and banks;
- service providers: Cloudflare (website hosting and database), WhatsApp (Meta) and our email provider;
- professional advisers (such as an accountant), or government or law enforcement bodies where the law requires it.
5. Sending information outside Hong Kong
We operate from New Zealand, so your information is transferred to and handled in New Zealand. Our service providers (such as Cloudflare, Stripe and Meta) may store or process information in other countries, including the United States. We only use providers with reasonable safeguards, and we take reasonable steps to make sure your information is protected to a standard comparable to this policy.
6. Security
The whole site uses HTTPS encryption. Order and registration details are kept in a password-protected back office that only authorised order-handling personnel can access. In the event of a notifiable privacy breach as required by law, we will notify affected individuals and relevant privacy regulators as soon as practicable.
7. How long we keep it
- Order and payment records: 7 years, to meet New Zealand tax record-keeping rules.
- Registrations that didn't lead to an order: deleted within 24 months of our last contact, or sooner if you ask.
8. Your rights
You can ask to see and correct the personal information we hold about you, ask us to delete information we no longer need, or ask us to stop sending promotional messages. Complying with a data access request may be subject to a reasonable direct fee for copying costs, while data corrections and marketing opt-outs are strictly free of charge. Just email or WhatsApp us. We'll respond within the statutory time limit (New Zealand: 20 working days; Hong Kong: 40 calendar days), and we may need to confirm who you are first.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to New Zealand's Office of the Privacy Commissioner (privacy.org.nz) or Hong Kong's Office of the Privacy Commissioner for Personal Data (pcpd.org.hk).
9. Changes
We may update this policy from time to time; the latest version will always be on this page. This policy is available in Chinese and English; if they differ, the English version applies.