最後更新：2026 年 9 月 25 日
我們希望你收到的每一瓶都完好無缺。如有問題，請 WhatsApp 或電郵我們，並附上訂單編號（例如 AD-XXXXXX）。
寄出前取消全數退款
損壞、錯漏或有問題收貨後 7 天內通知，補寄或全數退款（包括運費）
改變主意未開封、封條完整，收貨後 14 天內，退回運費由你支付
1. 寄出前取消訂單
貨品寄出前，你可以隨時取消訂單，我們會全數退款。
2. 貨品損壞、錯漏或有問題
如收到的貨品損壞、封條破損、寄錯產品、數量不足、已過期或有質量問題，請在收貨後 7 天內通知我們，並附上貨品、包裝及標籤的相片。確認後，我們會按你的選擇補寄或全數退款（包括相關運費）。除非我們要求，你毋須把損壞貨品寄回；如需寄回，運費由我們支付。
超過 7 天才發現的問題，仍受消費者法例保障，請照樣聯絡我們。
3. 運送途中遺失
如追蹤紀錄顯示貨品在預計送達日期後 10 個工作天仍未送到，請聯絡我們。我們會向郵政或速遞公司跟進；如確認遺失，我們會補寄或全數退款。
4. 改變主意
由於產品是食用產品並需跨境寄送，我們只接受以下情況的改變主意退貨：
- 產品未開封、封條完整、保持原本狀態；
- 在收貨後 14 天內通知我們；
- 先聯絡我們取得退貨地址，再把貨品寄回新西蘭，退回運費由你支付，並建議使用有追蹤的郵寄方式。
我們收到並檢查貨品後，會退回產品價錢；原本的寄送運費不予退還。基於衞生及安全，已開封的產品不接受改變主意退貨（有問題的產品除外）。
5. 服用後感到不適
請立即停止服用並求醫，然後聯絡我們並告知批號（印在瓶上）。我們會認真跟進，並與你商討未開封產品的退款安排。
6. 地址錯誤或無人收件
如因地址錯誤、無人收件或拒收而令貨品退回新西蘭，我們可以在你支付重新寄送運費後再寄出，或退回產品價錢（扣除已產生的運費）。
7. 退款方式及時間
退款會以你原本的付款方式退回，並在我們批核後 10 個工作天內處理。退款以港幣計算，金額與你付款時相同；如你的銀行需要換算貨幣，實際到帳金額可能因匯率略有不同。
8. 你的法定權利
本政策是在你依法享有的權利以外的額外安排，並不限制你根據新西蘭《1993 年消費者保障法》或適用的香港法例享有的權利。詳情請參閱購買條款。
Last updated: 25 September 2026
We want every bottle to reach you in perfect condition. If something's not right, message us on WhatsApp or email us with your order reference (for example AD-XXXXXX).
Cancel before dispatchFull refund
Damaged, wrong or faultyTell us within 7 days of delivery; replacement or full refund, shipping included
Change of mindUnopened with seal intact, within 14 days of delivery; you pay return postage
1. Cancelling before dispatch
You can cancel at any time before your order is dispatched and we'll refund you in full.
2. Damaged, wrong or faulty items
If an item arrives damaged, with a broken seal, the wrong product, short, past its best-before date, or with a quality problem, let us know within 7 days of delivery and send photos of the item, packaging and label. Once we've confirmed it, we'll replace it or give you a full refund (including the related shipping), whichever you prefer. You don't need to send damaged items back unless we ask; if we do, we'll pay the postage.
If you find a problem after 7 days, you're still protected by consumer law, so please still get in touch.
3. Lost in transit
If tracking shows your parcel still hasn't arrived 10 working days after the estimated delivery date, contact us. We'll follow it up with the postal or courier company, and if it's confirmed lost, we'll send a replacement or refund you in full.
4. Change of mind
Because these are ingestible products shipped across borders, we accept change-of-mind returns only when:
- the product is unopened, with its seal intact and in its original condition;
- you tell us within 14 days of delivery; and
- you contact us for the return address first, then post it back to New Zealand at your own cost (we recommend a tracked service).
Once we've received and checked it, we'll refund the product price. The original shipping cost isn't refunded. For hygiene and safety reasons, opened products can't be returned for change of mind (faulty products are different; see section 2).
5. If you feel unwell after taking a product
Stop taking it and get medical advice, then contact us with the batch number (printed on the bottle). We'll take it seriously and talk with you about a refund for any unopened bottles.
6. Wrong address or not collected
If a parcel comes back to New Zealand because the address was wrong, nobody collected it, or delivery was refused, we can send it again once you've paid the extra shipping, or refund the product price less any shipping already incurred.
7. How and when refunds are paid
Refunds go back to your original payment method within 10 working days of approval. They're made in HKD for the same amount you paid; if your bank converts currency, the amount you receive may differ slightly because of exchange rates.
8. Your legal rights
This policy is in addition to your rights under the law and doesn't limit your rights under New Zealand's Consumer Guarantees Act 1993 or applicable Hong Kong law. See our Terms of Sale for more.